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Click on the right subject. This way your e-mail is transmitted directly to the competent service and your query can be handled promptly. The services concerned will handle your questions and suggestions within a reasonable period. For urgent matters or during weekends, please turn to the information desks at the stations or call our specialized customer-information line at 02/528.28.28* for domestic and international passenger transport.

* domestic train traffic: from 7 AM to 9.30 PM, 7 days a week
international train traffic: from 8 AM to 8 PM on weekdays, from 9.30 AM to 4.30 PM on Saturdays, Sundays and bank holidays